iCIMS Honored for Delivering Outstanding Customer Support
– Software-as-a-Service Provider Named the Winner of the UKâ??s Sift Media 2009 Software Satisfaction Awards –
HAZLET, N.J. (October 14, 2009) – iCIMS, the third-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today that the company was named the winner of the UK’s Sift Media 2009 Software Satisfaction Awards. Honored in the HR & Training category, this recognition not only highlights iCIMS’ superior customer support offerings for its more than 750 international clients, but also denotes iCIMS’ increasing strength in the global talent management software market.
iCIMS’ win in the HR & Training category marks the second time the company has been recognized by the Software Satisfaction Awards for outstanding customer support, as iCIMS was also shortlisted in the 2008 awards. Such recognition is especially indicative of true client satisfaction, as the results are based on the views of genuine buyers and end-users of business software applications- not those of a judging panel. This year’s awards received more than 8100 votes, making the survey one of the largest individual pieces of business opinion research in the UK.
This recognition comes on the heels of continued international and domestic acknowledgment for the SaaS provider. This year alone, iCIMS won not only the Stevie’s Sales & Customer Service Awards for Customer Service Department of the Year, but was also named a finalist by the American Business Awards for Customer Service Department of the Year. The iCIMS Talent Platform currently supports corporations around the world and is among the most configurable and flexible talent management solutions available today. As opposed to competing solutions, the Talent Platform allows users to take advantage of one flexible platform that offers a consistent interface and eliminates the excessive costs associated with implementing and adopting multiple point solutions. iCIMS’ Talent Platform streamlines candidate and employee management processes, everything from fundamental applicant tracking capabilities to on-boarding, performance management, workforce planning, employee data management and more, all developed and delivered via single source code. Since 2003, iCIMS has boasted a 97% client retention rate due in large part to dedicated, multi-tiered support for all users. Available 24 hours a day, five days a week, iCIMS’ service teams offer proactive and reactive support to all users of iCIMS’ technology platform, which powers talent management initiatives for corporations around the globe.
iCIMS clients expressed their enthusiasm for the company’s customer service in their entries to the Sift Media Software Satisfaction Awards, as well as to iCIMS directly. “We wanted the best team available to help us with a rapid expansion, and iCIMS’ Customer Support proved second to none,” said the Director of Talent Acquisition at Rite Aid. A Senior Recruiter at VistaPrint, an international corporation with offices throughout North America and Europe, echoed these sentiments, saying, “I’m very impressed with iCIMS’ customer support. Any question I have gets resolved very quickly (sometimes in just a few minutes) and professionally. It’s been such a refreshing experience.”
Acknowledgment from the UK’s Software Satisfaction Awards further solidifies iCIMS’ position as a dominant global provider of talent acquisition software. Over the last four years, iCIMS has emerged as a leading international provider, supporting clients worldwide on the iCIMS Talent Platform, such as Tyco Electronics and Enterprise Rent-A-Car. Through the use of multi-lingual Career Centers and a fully searchable and reportable back-end database for end-users, the iCIMS Talent Platform enables international organizations to establish and promote global recruitment campaigns through the use of a single, easy to use, web-based platform.
“iCIMS is especially proud of our win in the UK Software Satisfaction Awards as it speaks to the genuine satisfaction of our 750 clients with our support offerings,” said Andrew Curtis, Director of Customer Service. “iCIMS remains dedicated to providing both our domestic and international clients with an unparalleled Customer Experience. As we continue our global expansion, we look forward to sustained client satisfaction due to our outstanding software and support offerings.”
Source: iCIMS
