iCIMS recognized as Mid-Market leader in Bersin & Associates Study
– Leading research and advisory firm acknowledges iCIMS as a top provider based on 3 key differentiators: customer support, ease of use and speed to deploy –
HAZLET, N.J. (September 23, 2009) – iCIMS, the third-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions has recently garnered much recognition in Bersin & Associates latest study, Talent Acquisition Systems 2010: Facts, Practical Analysis, Trends, and Provider Profiles for not only being a leading provider of talent acquisition systems in the mid-market, but for outstanding success in providing a Talent Platform that is fast to deploy, easy to use and backed with industry-leading customer service.
The Bersin & Associates study is the most comprehensive market review and buyers’ guide for talent acquisition software systems. This extensive profile on HR vendors includes such information as company background, core and advanced features offered, service offerings, key differentiators and quality of user experience. Against a competitive vendor landscape of approximately 20 providers, Bersin applauded iCIMS for differentiating itself in three key areas: customer support, ease of use and speed to deploy.
iCIMS has consistently received industry recognition for its unparalleled customer support, such as acknowledgment from the UK Software Satisfaction Awards, NY Enterprise Report and the Stevie Awards for Customer Service Department of the year, among others. Since 2003, iCIMS has boasted a 97% client retention rate due in large part to dedicated, multi-tiered support for all users. Available 24 hours a day, five days a week, iCIMS’ service teams offer proactive and reactive support to all users of iCIMS’ technology platform. Additionally, iCIMS clients can take advantage of such offerings as user forums, weekly virtual training, and an interactive Knowledge Center. The Talent Acquisition Systems study from Bersin & Associates highlights this strength in customer support as a key differentiator of iCIMS, denoting the hosting and migration services as well as best practices and consulting engagements offered to clients.
iCIMS has also remained steadfast in its dedication to providing a Talent Platform that is fast and easy to use via a single-source coded platform to power the end-to-end talent lifecycle. Bersin & Associates found this speed and ease of use to be a distinguishing feature of iCIMS in comparison to competing vendors. The single-source code of the iCIMS Talent Platform allows for easy configurations of client systems, as opposed to specific, complex customizations, resulting in greater speed to deploy. Additionally, the single interface to manage all talent initiatives, from talent acquisition to succession planning to offboarding, creates a system that is easier to use. Excelling at these core fundamentals goes hand in hand with Bersin having labeled iCIMS a leader in the recruiter, candidate and hiring manager user experience.
Not only does iCIMS provide a Talent Platform known for being fast, easy to use and backed with unparalleled customer support, but it has also been recognized as one of the fastest-growing technology companies by Forbes, Inc. 500 and Deloitte, and has emerged as a leader in the mid-market. As Madeline Laurano, Principal Analyst of Bersin & Associates, pointed out, “One key differentiator in today’s economy is the level of growth and profitability that iCIMS continues to experience. By offering a full talent platform… iCIMS will continue to be a leader for small to mid-sized companies.” After expanding its business capabilities to power more than just talent acquisition, iCIMS now offers a full Talent Platform for mid-market companies seeking end-to-end talent management on a single web-based application. The Bersin & Associates study noted that iCIMS’ exceptional customer service and single source code makes it a very strong solution for the mid-market in both candidate and employee management needs.
“This study further solidifies our position as the leading provider of SaaS business platforms for the mid-market,” said iCIMS CEO Colin Day. “It has always been iCIMS’ commitment to maintaining the highest levels of customer service with a Talent Platform that is fast, efficient and easy to use that has differentiated us, and as we continue to expand our priority remains to provide an unparalleled experience for each and every client.”
Source: iCIMS
