iCIMS to Host 2009 Customer Advisory Council
– Software-as-a-Service Provider kicks off annual User Conference, taking customers “Beyond the ATS” and examining the international Talent Management Landscape –
HAZLET, N.J. (September 21, 2009) – iCIMS, the third-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions announced today the kickoff of the company’s annual Customer Advisory Council. The conference is taking place September 21st and 22nd at iCIMS’ Corporate Headquarters in Hazlet, NJ with special evening events in New York City. Attendees represent iCIMS clients from every industry and region, with many flying in from as far away as Shanghai and the Netherlands to attend this much anticipated user conference.
iCIMS’ 2009 CAC will explore the theme “Beyond the ATS”, focusing on the evolving international landscape of talent management. The meeting will feature presentations by Knowledge Infusion’s CEO, Jason Averbook, Great-West Life Insurance’s Sr. Director of Talent Management, Suzanne Sanchez and iCIMS’ executive team. In addition, the conference will feature multiple focus groups and roundtable discussion sessions moderated by iCIMS’ leading clients. Among the companies represented at the CAC this year are Continental Airlines, Whole Foods Market, Tyco Electronics, The Hershey Company, Enterprise Rent-a-Car and one of iCIMS’ newest clients, C&S Wholesale Grocers.
The annual Customer Advisory Council provides clients with a forum to offer feedback, make suggestions for the product roadmap and directly influence future platform enhancements. This first hand feedback is highly regarded by iCIMS and directly influences the direction of the short and long term product improvements. iCIMS leverages CAC feedback, ideas, and suggestions to enhance the iCIMS Talent Platform and develop new services and offerings that better address customer’s evolving needs.
Since 2004, iCIMS’ CAC has served as a valuable forum for clients around the world to discuss talent management trends and hot topics within the industry. Beyond knowledge sharing among these industry leaders, the CAC also helps clients stay attuned to the Talent Platform’s newest features and system upgrades. This year the conference will delve into the platform’s enhanced onboarding and international functionality, highlighting some of iCIMS’ newest features that make managing the full talent lifecycle easier than ever. Everything from fundamental applicant tracking to onboarding, performance management, workforce planning, employee data management and more, iCIMS supports the candidate and employee management processes of more than 750 worldwide organizations.
With award winning customer support teams and a 97 percent client renewal rate since 2003, it is no wonder that iCIMS is regarded as providing its 750 clients with an unparalleled customer experience. Customer satisfaction and first hand feedback are of paramount importance for iCIMS. Besides the CAC, iCIMS offers clients a variety of ways to provide suggestions and product feedback throughout the year. From customer support surveys to post-implementation and post-training feedback forms, iCIMS continuously engages its clients in order to achieve the very highest levels of customer satisfaction.
“The Customer Advisory Council is such a critical part of the iCIMS story,” said Andrew Curtis, iCIMS Director of Customer Services. “Industry leading clients from around the world attend to share best practices, gain competitive insight and learn new ways to leverage iCIMS’ Talent Platform. More importantly, the CAC gives customers an exclusive forum to share feedback and make suggestions for future platform enhancements. At iCIMS, we see our customers as our best engineers.”
Source: iCIMS
