iCIMS Named as Finalist in Two American Business Awards Categories
– 3rd Largest Provider of Talent Acquisition Solutions Named ABA Finalist for Business Innovation of the Year and Customer Service Department of the Year –
HAZLET, N.J. (May 21, 2009) – iCIMS, the third largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today the company has been named a finalist in two categories of the annual American Business Awards. Of the more than 2,600 entries, iCIMS was honored as a finalist for Business Innovation of the Year as well as the separate category of Customer Service Department of the Year.
The Stevie® Awards, the organizers of several of the world’s leading business award shows including the prestigious American Business Award, recognize international excellence in disciplines that are crucial to business success. American Business Award winners will be announced during the annual gala banquet on Monday, June 22 at the Marriott Marquis Hotel in New York City.
“Despite very tough economic conditions, many organizations and individuals continue to perform well,” said Michael Gallagher, founder and president of The American Business Awards. “The results of the 2009 ABAs thus far are a testament to the resilience, creativity and hard work of American organizations, executives and workers.”
iCIMS was named a finalist in the Business Innovation of the Year category for its organically grown, single-source code Talent Platform. Recognized for the Talent Platform’s ability to provide HR professionals with a more cost-effective and efficient way of managing talent lifecycle needs, the iCIMS Talent Platform offers both superior pre-hire features such as Applicant Tracking, On-boarding, and Workforce Planning as well as such post-hire tools as Performance Management, Succession Planning, Off-boarding and more all through a single, web-based platform. By utilizing the pre- and post-hire features, clients are able to automate and streamline their entire HR processes within one system that is modeled around users’ unique business needs. Additionally, unlike competing systems, iCIMS’ premier Talent Platform does not require multiple, disparate modules, or charge fees for upgrades, data storage or customer support – thereby creating a product truly innovative by nature.
Furthermore, on the heels of iCIMS’ recent win in the Stevie’s Sales & Customer Service Awards for Customer Service Department of the Year, iCIMS has now also been named as a finalist in the American Business Award’s Customer Service Department of the Year category. This nomination once again recognizes iCIMS’ unwavering commitment to client satisfaction and dedication to creating an outstanding customer experience in which organizations can fully adopt and leverage the Talent Platform to help drive business outcomes.
iCIMS boasts a 97% client retention rate since 2003 and provides dedicated multi-tiered support for all users available 24×5. iCIMS’ clients can take advantage of such offerings as user forums, weekly virtual training, and an interactive Knowledge Center. Not only did iCIMS score a 9.5 out of 10 on recent support surveys, but also received a perfect score of 4 out of 4 on independent customer service surveys.
“We are honored to be recognized in two separate categories from such a prestigious source as the American Business Awards,” said Andrew Curtis, Director of Customer Service. “iCIMS is especially proud to be recognized in both the Business Innovation category and the Customer Service Department of the Year category as it underscores our ability to not only provide a superior technology, but also our dedication to customer support and to creating an unparalleled client experience.”
Source: iCIMS
