iCIMS to Hold 2008 Customer Advisory Council Meeting
– The Software-as-a-Service Company gears up for its annual User Conference, which will integrate Web 2.0 Themes with a Forum Dedicated to Client Feedback and Ideas –
HAZLET, N.J. (October 06, 2008) – In just a week, iCIMS, a leading provider of talent management solutions, will bring clients from across the world together for its 2008 Annual Customer Advisory Council (CAC) meeting, hosted by iCIMS partner and client, CareerBuilder.com. The meeting will take place at the CareerBuilder.com headquarters in Chicago, IL, on October 13th and 14th.
iCIMS 2008 CAC will have a Web 2.0 theme, focusing on the emergence of social media tools and technologies and their impact on the recruiting field. The meeting will feature presentations by Facebook and CareerBuilder.com as well as a roundtable discussion session led by guest speaker Bill Kutik, technology columnist for Human Resource Executive magazine and a leading independent analyst of the HR technology marketplace.
Among the companies represented at the CAC this year are Continental Airlines, Whole Foods Market, Wrigley, Banner Health, and one of iCIMS newest client additions, Enterprise Rent-a-Car.
Since 2004, iCIMS CAC has served as forum for clients to discuss industry trends and hot topics. Beyond these discussions, the CAC allows clients to learn of the latest trends within the technology sector, stay informed of the new updates to the iCIMS Talent Platform, and provide product feedback and suggestions. Client feedback, ideas, and suggestions are then used towards improving the iCIMS Talent Platform and developing new services and offerings that will better address customer needs.
Customer service and satisfaction is paramount for iCIMS, which touts a 97 percent client renewal rate, one of the highest in the Software-as-a-Service industry. Besides the CAC, iCIMS offers clients various ways to provide suggestions and product feedback. From customer support surveys to post-implementation and post-training feedback forms, iCIMS continuously engages its clients in order to achieve the very highest levels of customer satisfaction.
iCIMS programs and services stretch beyond the traditional help desk, and include complimentary training webinars, access to industry resources and tools, and a dedicated customer support team available 24 hours a day, Monday-Friday, to answer any questions and provide best practices. iCIMS approach to customer service is both reactive and proactive, and focuses on customer satisfaction and maximizing user adoption. These various customer services ensure that all clients receive the proper support to utilize the Talent Platform and achieve talent management success.
“This years CAC meeting will focus on a topic that is important to many of our clients: Web 2.0,” said Andrew Curtis, iCIMS director of customer services. “We hope to provide our clients with the opportunity to learn best practices and share ideas so that they can better leverage new technologies into their recruitment efforts. We also look forward to receiving their feedback and suggestions in order to make our technology that much better since weve always considered our customers our best engineers.”
Source: iCIMS
