PeopleAnswers to Help Ceridian Boost Sales and Customer Service
Scientific Pre-Employment Testing Software to Improve Quality of Hires, Employee Productivity and Performance for Global Business Services Provider
DALLAS (April 07, 2011) – PeopleAnswers and Ceridian, a global human resources outsourcing company, today announced a new software licensing agreement for Ceridian to use the PeopleAnswers HR solution across its U.S. Sales organization to pre-screen, select and hire new employees who will help improve sales and service to its customers.
Ceridian expects to create a consistent employee recruiting process focused on identifying, selecting and hiring candidates who share many of the same behavioral traits with its current strong performers to improve performance companywide. Ceridian will implement PeopleAnswers first with sales and sales leadership positions in its HR Solutions organization and then will evaluate its suitability for other roles nationwide including call center, payments processing, customer service, implementation and consulting.
“In highly efficient and competitive industries such as ours, it is critical that our team consistently hires, retains and develops top performers,” said John Higgins, vice president, Talent Acquisition, Ceridian. “We will use PeopleAnswers as a strategic tool to help us reach a higher level of performance in the way we manage talent. The software’s capabilities give us confidence it will provide measurable value to improve the way we manage our talent pool and ultimately enhance Ceridian’s service delivery and bottom line.”
To achieve higher employee productivity, PeopleAnswers will identify the Behavioral DNA® of existing staff to create customized, behaviorally based Performance Profiles. After candidates complete the PeopleAnswers assessment test, the technology matches job candidates to Ceridian positions best corresponding with prospects’ existing qualities and tendencies. Hiring managers will also use PeopleAnswers as a guide for interview content and employee development. PeopleAnswers will integrate with Ceridian Recruiting Solutions, Ceridian’s proprietary applicant tracking system, for a seamless recruitment process.
“Price and productivity have an impact on margins in the competitive outsourced business services space, and the quality of hires makes a significant difference,” said Gabriel Goncalves, CEO and president, PeopleAnswers. “PeopleAnswers has proven its ability to help hiring managers find employees who will stay longer to create high-performing teams
About Ceridian
Ceridian is a leading global business services company that provides reality-based KnowHow to take the guesswork out of impacting your organization’s bottom line. From human resources and benefits to productivity and payroll services, we help organizations maximize their human, financial and technology resources. As a leader in payroll outsourcing, gift cards and corporate expense management, we’re the driving force in payment innovation. Whether we’re partnering with you to save money, grow your business, enhance operations or minimize financial risks we provide the insights and solutions that ensure your success. For more information about Ceridian visit www.Ceridian.com or call 800-729-7655. Follow Ceridian_US on Twitter: www.twitter.com/ceridian_us. Watch Ceridian’s YouTube channel: www.youtube.com.
About PeopleAnswers
PeopleAnswers provides next-generation, web-based hiring assessments to help maximize the quality of every hire, reduce turnover and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management and retail. Some clients include HSBC, ADP, Medtronic, Express Scripts, Panera Bread, Motel 6, Macy’s, RadioShack, Regis, Saks Fifth Avenue, Polo Ralph Lauren, and Michaels. For more information, please visit www.PeopleAnswers.com and http://blog.PeopleAnswers.com/.
Source: Ceridian
